Quick answer: Phoria uses customer information to operate the store, process orders, support customers, prevent fraud, manage fulfillment, and comply with operational or legal requirements.
Privacy matters because ecommerce requires customer information to process orders, prevent fraud, provide support, and fulfill shipments. This policy explains the main categories of information used by Phoria.
This page is written for customer clarity and should be read with the Terms of Use, Refund Policy, and Disclaimer.
Important: Phoria Kratom products are intended only for adults 21+. These products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Kratom may cause side effects, dependence, withdrawal, or interactions with medications, alcohol, and other substances. Do not use if pregnant or nursing, and check local law before ordering.
Information We Collect
Common information categories include name, email address, phone number, shipping address, billing details, account credentials, order history, support messages, and product or batch questions customers send to the team.
Site activity, device information, analytics, fraud-prevention signals, and checkout events may also be used to operate and protect the store.
How Information Is Used
Customer information is used to process purchases, manage accounts, send order updates, provide support, prevent fraud, comply with shipping and legal restrictions, improve site performance, and maintain accurate records.
Support messages may be used to answer customer questions and investigate order issues.
Payments, Shipping, And Service Providers
Payment card information is handled through payment gateway and tokenization services. Shipping and fulfillment information may be shared with carriers and fulfillment partners as needed to deliver orders.
Phoria does not need to sell customer personal information to operate a quality kratom store.
Privacy Questions
For privacy questions, contact support with enough information to locate the relevant account or order. Do not include sensitive payment details in email messages.
Policy Resources
These pages work together to explain adult-use requirements, checkout rules, privacy practices, refunds, and product disclaimers.
Terms
Adult-use requirements, site rules, order review, and compliance expectations.
Privacy
How order, account, support, and site information is used to operate the store.
Refunds
How damaged, incorrect, missing, unopened, and eligible order issues are reviewed.
Disclaimer
Important FDA, health, legality, and responsible adult-use disclaimers.
FAQs
What information does Phoria collect?
Phoria collects information needed to operate the store, such as account details, order details, shipping information, support messages, site activity, and payment-related transaction data handled by payment providers.
Does Phoria store full card numbers?
Payment card handling is processed through payment gateway and tokenization services. Full card handling is not managed as ordinary storefront content.
Why does Phoria use customer information?
Customer information is used to process orders, prevent fraud, provide support, manage accounts, handle fulfillment, improve the site, and comply with legal or operational requirements.
How do I ask a privacy question?
Contact support with the subject Privacy Question and include the account email or order number needed to locate relevant records.