Clear store policies for adult customers, privacy, refunds, and product transparency.
Phoria Kratom products are sold only to adults 21 years of age or older. By purchasing from this website, you confirm that you are at least 21 and that your purchase complies with the laws where you live.
Product availability, pricing, and promotions may change without notice. We reserve the right to refuse or cancel orders that cannot be legally or safely fulfilled.
We collect the account, order, contact, shipping, and payment-related information needed to process purchases, support customers, prevent fraud, and operate the store.
Payment card details are handled through NMI tokenization and vault services. Shipping rates and fulfillment data may be processed through shipping partners. We do not sell customer personal information.
If there is an issue with an order, contact [email protected] with your order number within 14 days of delivery. We review damaged, missing, incorrect, or unopened item requests case by case.
Returned items must be unopened and in original condition unless the issue is caused by shipping damage or fulfillment error.
These products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease. Consult your physician before use if you are pregnant, nursing, taking medication, or have a medical condition.
Kratom laws vary by state and locality. Customers are responsible for understanding the rules that apply to their shipping address before purchasing.
Need a specific policy question answered?
Join the list
Sign up for Phoria updates. We only need your name and email, and you can unsubscribe any time.