Frequently Asked Questions

Payments

What payment methods do you accept?

We accept the following payment methods, visa and mastercard credit and debit cards, e-check (checking account number and routing number), greenbeanpay (pay securely with your phone’s banking app), bitcoin, Fedex COD (collect on delivery) and check/money order.

Due to kratom restrictions our visa and mastercard option is overseas, so in some rare cases you bank may charge you a small processing fee separate from our charge.

The e-check option works as if you wrote us a check. The only thing that is required is that you have the funds in your account and enter you routing and account number accurately during the time of checking.

Have you received my payment?

Once your payment has been received your order status goes from pending payment to processing. Once an order is in the processing state it ships with our next batch of orders.

I am having issues with the e-check option, what is going on?

The most common issue with ACH/eChecks are listed below:

You recently placed an eCheck order with us. Our safeguards ensure your eCheck has been successfully cleared before you can place a new one. For this reason, you may only place one eCheck order per 5 days.
Your grand total is too high. If you’re a new customer or have not used this payment method extensively, your maximum transaction limit is $200. After 6 weeks of good order history, the maximum moves to $600.
You have previously bounced eChecks. If your check was bounced or returned for NSF, or invalid billing information, our system will flag future eCheck orders until the returned checks are paid.
Your billing address, or bank information is invalid. Please remember to use the billing address associated with your bank account. Do not use any special characters or spaces in your checking/routing number fields.
Your bank is refusing the eCheck. Some banks may not be compatible with electronic checks. Please contact your bank for further assistance in this matter.
You’ve entered a savings account number. Electronic checks must be done with your regular checking account – savings accounts and other specialty accounts are not compatible.
It’s also a good idea to clear your cache within your browser if the above issues are persisting. Please contact us if you’re continuing to have these issues, and our support team will reply back promptly.

Do you offer COD?

Yes we do however there are some requirements. You must select a valid Fedex shipping option first. Then during payment you can select the COD payment option. COD is only available on orders over $60 so if it does not appear please raise your shopping cart sub total.

During delivery the driver will request a cashiers check or money order in the amount of your invoice in exchange for the package.

Shipping

What shipping methods are available?

We ship with both the U.S. Postal Service and Fedex. The post office is normally less expensive and typically is what most people use.

Shipping Times

USPS First Class or FREE Shipping Option – 5-9 business days

USPS Priority – 2-3 business days

USPS Express – 1-2 business days

Fedex Ground – 2-5 business days

Fedex 2 day – 2 business days

Fedex Standard Overnight – 1 business day

How do I change my shipping address?

As long as you contact us before your order ships out (before 2pm Mon-Fri) we are able to change your shipping address. Once the package leaves our facilities we cannot change your shipping address.

How do I handle lost/missing packages?

We’re sorry to hear about your lost/stolen package. In these situations we need to legally protect all parties involved, so we require claim information from USPS/FedEx in order to proceed.

USPS Claim Service:
Please call USPS at (800) 275-8777 or file a claim form online at https://www.usps.com/help/claims.htm. Please have your tracking number on hand. Please note, if you chose USPS First Class, you will need to file a Lost Mail Search at https://www.usps.com/help/missing-mail.htm.

If your courier is not able to locate your package – please forward us your claim information email which includes your claim number and official lost status of your package. Once we verify the claim number, we will then ship your order back out to you.

Tip #1: USPS couriers have GPS chips in their package scanners. Oftentimes you can visit your local USPS branch and ask them to locate where the package was dropped off at using Google Maps. Sometimes you will find your package was delivered to a neighbor on accident.

Tip #2: Don’t file a claim for a refund of shipping cost! They will deny your claim because you are not the shipper.

Tip #3: Mail fraud is a felony. While 99% of people are truthful, we take these steps to ensure the 1% doesn’t take away your rights to buying from Phoria Kratom.

Do you ship to PO boxes?

Yes, we only ship to Po boxes with USPS shipping methods. Fedex does not ship to PO boxes unfortunately.

Can you ship outside of the United States?

Unfortunately we do not ship orders internationally. We only ship to the United States.

Do you ship discreetly?

Yes, all of our orders are shipped in unmarked packages.

Will I receive tracking on my package?

Yes, as soon as your label is printed your tracking number is automatically emailed to you. From that point it should be showing on the USPS or fedex tracking system within a few hours.

Offering Only Official Phoria Kratom Supplements

Choose from any of our well-known kratom supplements! Our kratom supplement is derived from 100% all natural plant material with no chemicals. Our plants are the most potent in the world and come from some of the farthest reaches of the planet so you will not find these rare new products with anyone else.

Phoria is the premiere kratom experience. Now you may be asking yourself this question right about now… What exactly is Kratom? What is in Kratom? and is Kratom Safe? Well to begin Kratom is a plant called Mitragyna speciosa. It has been used for thousands of years for its medicianl proprties. The plant typically grows to around 12-30ft.

What Is Kratom?

Kratom has a few active ingredients that give it it’s unique powers including mitragynine (once thought to be the primary active constituent), mitraphylline, and 7-hydroxymitragynine (which is currently the most likely candidate for the primary active chemical in the plant). Although 7-hydroxymitragynine and mitragynine are structurally related to yohimbine and other tryptamines, their pharmacology is quite different, acting primarily as mu-opioid receptor agonists. Other active chemicals in kratom include raubasine (best known from Rauwolfia serpentina) and some yohimbe alkaloids such as corynantheidine.

Where Can I Buy Kratom?

Phoria is the premiere online vendor of the highest quality Kratom on the market. Don’t be swayed by names like Thai, malay, bali, indo or any other specific names… Phoria uses the richest kratom ingredients packed in a powerful extract to deliver a fine tuned dose of excellence. Phoria is the result of years of fine tuning and genetic breeding of highest alkaloid concentrated blends of the kratom plant and extracted into a potent dose per capsule. You will not find a higher quality Kratom experience anywhere online or offline. Look for Phoria kratom in your local gas station and convenience stores or you can purchase Phoria Original Kratom, Phoria Green Label Kratom, Phoria Red Label Kratom and Phoria Blue Label Kratom here.

What Is Kratom Used For?

Kratom has many different uses and has been used medicinally for thousands of years. Considering kratom interacts with the opiod receptors in the brain, but is not an actual opiod… it delivers a similar experience to that of prescribed medication… however it is 100% natural. Kratom can be used for pain relief, mood enhancement, social anxiety and an overall euphoric feeling. Kratom can also be used for opiate withdrawal for those looking for a natural substance to step down off of dangerous prescription drugs. Kratom has been traditionally used in regions such as Malaysia, Thailand, and Indonesia, but was discovered by Western civilization during the 19th century. Besides Kratom, in Southeast Asia and the Pacific Islands it also goes by the names krathom, ithang, biak biak, ketum, kakuam, and in southern regions, thom. In these areas kratom has a history of use by laborers and in folk medicine for opium dependence and diarrhea.

Is Phoria Kratom Safe?

Our kratom goes through extensive testing procedures to ensure that it is clean, pure and the extract has no residue of any extracting agent. Limited animal research suggests it is a potent opiate agonist, but with a ceiling effect that limits the potential for respiratory depression and overdosea. Just like marijuana, No fatal overdose of kratom is known to have occurred.

What Does Kratom Feel Like?

One study of Thai users reported that kratom has subtle calming effects in low doses, changing over to mild stimulation in higher doses. Other anecdotal sources say that it may be a mild, caffeine-like stimulant in lower doses, but decreases the effect in higher doses, which is consistent with mitragynine’s receptor binding profile. However, recent publications indicate that different alkaloids may be at work to achieve mild stimulation versus sedation: whereas higher concentrations of mitragynine are attributed to act as a anti-stimulant, 7-hydroxymitragynine appears to be a significant alkaloid for reducing stress associated with opioid craving.

How Quickly Does Kratom Kick In? How Long Does it Last?

Effects come on within five to ten minutes after use, and last for several hours, depending on individual physiology. The feeling has been described as subtly active, while the mind is described as calm. Side effects, although rare, may include dry mouth, increased or decreased urination, loss of appetite, and nausea or vomiting. Possible side effects from long term use include anorexia and weight loss, insomnia, and dependence. Comprehensive scientific and clinical studies have yet to be conducted to establish the potential health risks associated with consistent long term consumption of kratom.